Maison Adam

Since 1660

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Frequently Asked Questions

PROCESSING OF ORDERS
Shipments are sent from Tuesday to Thursday except on national holidays. You must order before 4 pm the day before the shipping date.

DELIVERY TERMS
We only deliver in mainland France. Shipments are sent from Tuesday to Thursday except on national holidays by Chronopost. You must order before 4 pm the day before the shipping date. Someone must be present at the time of delivery. The delivery driver will deliver the parcel to you and you must sign the signature sheet as the signature is required upon receipt.

BANKING DETAILS
Our website will never ask you, at any time, for your credit/debit card number and your banking information shall not be kept on our banking partner’s servers. This is why you will be asked for them again whenever you place a new order on our website. Your payments are encrypted and are made directly to the Société Générale’s computer servers. Any data shared to process your payment is encrypted thanks to the SSL (Secure Socket Layer) protocol and your data cannot be detected, intercepted or used by third parties.

REGISTRATION
You may order on the website with or without registering. Nevertheless, it is more practical to create an account for your future orders as it will be quicker. Your information is strictly confidential; we will not give, sell or share any data concerning our customers.

YOU DID NOT RECEIVE AN EMAIL CONFIRMING THE CREATION OF YOUR ACCOUNT
Check your spam box. Emails sometimes go there automatically. You can contact us at the following email address: webmaster@macaronsadam.fr. Describe your problem in detail and provide your phone number. We will answer you as quickly as possible.

OTHER QUESTIONS
Do you have other questions? Are you unable to create an account, login, or place an order? You can contact us at the following email address: webmaster@macaronsadam.fr. Please state your question or describe your problem in detail and provide your phone number. We will answer you as quickly as possible.

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